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A witness is speaking out after authorities charged a 28-year-old woman with felony battery for an attack on a plane that departed from Sacramento in which a flight attendant lost two teeth and suffered other injuries to her face.The incident marked an escalation in unruly behavior by airline passengers and led the president of the flight attendants' union to ask for more federal air marshals on planes."Unfortunately, this is just one of many occurrences," said the union president, Lyn Montgomery. She said there were 477 incidents of "misconduct" by passengers on Southwest planes between April 8 and May 15.The incident happened during a flight from Sacramento to San Diego on Sunday morning. San Diego Harbor Police said Tuesday that they arrested Vyvianna Quinonez, and charged her with battery causing serious bodily injury. "The passenger repeatedly ignored standard inflight instructions and became verbally and physically abusive upon landing," said Southwest spokesman Chris Mainz. Dr. Susan Stidham Gillen, who was a passenger sitting in the front of the plane, told KCRA 3 she turned around to see the suspect out of her seat and punching a female flight attendant and bloodying her face.She said she was shocked to see no one stepping in to help the flight attendant."How many times do we see videos of people being beaten up and everybody is around with their cellphones watching it and videoing it? But nobody stepped in to stop it," she said. "What's wrong with people?"Gillen, who shared video that shows Quinonez being led off the plane, also said it appeared that Quinonez was traveling with two other people, neither of whom she said appeared to take any action.The flight attendant was not identified. Paramedics took her to a hospital for treatment, and she was later released. Southwest flew a friend to San Diego to be with her.The Federal Aviation Administration said Monday that airlines have reported 2,500 incidents of unruly passengers this year, including 1,900 cases in which passengers refused to wear face masks, which are required by federal rule. The FAA provided those numbers as it announced it was seeking civil penalties totaling $54,500 against five passengers for behavior ranging from refusing to wear a mask to assaulting flight attendants."I've been in the industry since 1992, and this is the worst ever," Montgomery said in an interview. "People seem to be more angry. When they're asked to do something, compliance seems to be more difficult."Southwest and most airlines train flight attendants to de-escalate tense situations with unhappy travelers. Montgomery said those tactics are growing less effective and a small number of passengers are becoming bolder in challenging the authority of crew members.Montgomery, the president of Local 556 of the Transport Workers Union, wrote about the weekend attack in a letter to Southwest CEO Gary Kelly. Montgomery asked Kelly to lobby federal officials for more federal air marshals on flights and to ban passengers who violate rules instead of putting them on another flight. She said flight attendants are concerned about Southwest's plan to resume selling alcohol onboard planes. Many recent cases that have caught FAA's attention involving passengers who were drinking. — KCRA contributed reporting.