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Betting on social media as a news destination for the young

Betting on social media as a news destination for the young
SOLEDAD: I’M SOLEDAD O’BRIEN. WELCOME TO “MATTER OF FACT. THERE’S AN ENTIRE GENERATION THAT DOESN’T KNOW WHAT LIFE WAS LIKE BEFORE SOCIAL MEDIA. 46% OF TEENAGERS BETWEEN THE AGES OF 13 AND 17 SAY THEY ARE CONSTANTLY ONLINE. AND ABOUT 54% OF THEM SAY IT WOULD BE HARD TO GIVE UP SOCIAL MEDIA. SEVERAL STUDIES LINK THE CONSTANT USE OF THESE PLATFORMS TO DEPRESSION, AND EVEN SUICIDE. THE CDC REPORTS MORE TEENS ARE FEELING PERSISTENTLY SAD OR HOPELESS. AND SUICIDE RATES HAVE INCREASED AMONG YOUNG PEOPLE AGES 15 TO 24. NOW, MORE PARENTS AND EDUCATORS ARE DEMANDING ACTION. THE SEATTLE PUBLIC SCHOOLS IS SUING SOCIAL MEDIA COMPANIES, WANTING THEM TO PAY FOR THE DAMAGES RESULTING FROM THE YOUTH MENTAL HEALTH CRISIS. OUR CORRESPONDENT DAN LIEBERMAN WENT TO SEATTLE FOR A CLOSER LOOK AT THIS BREWING LEGAL BATTLE. >> ALL THESE KIDS. SOMEBODY’S DAUGHTER. SOMEBODY’S SON. SOMEBODY’S BROTHER, SISTER. ALL THESE LIVES, CUT SHORT. WHAT WE’RE DEALING WITH IS AN EPIDEMIC OF UNPARALLELED PROPORTIONS. DAN: ATTORNEY MATT BERGMAN IS THE FOUNDER OF THE SOCIAL MEDIA VICTIMS LAW CENTER IN SEATTLE. HIS FIRM REPRESENTS SOME 1,400 PARENTS WHO SAY THEIR CHILD WAS HARMED BY SOCIAL MEDIA USE. MATT: CHILDREN WHO DIE ACCIDENTALLY FROM THE TIKTOK BLACKOUT CHALLENGE, CHILDREN THAT HAVE DEVELOPED EATING DISORDERS, SEVERE DEPRESSION, MANY THAT HAVE BEEN SEXUALLY ABUSED ONLINE. DAN: THE SOCIAL MEDIA COMPANIES AND THEIR ALGORITHMS, BERGMAN SAYS, ARE RESPONSIBLE. MATT: THESE PRODUCTS ARE INTENTIONALLY DESIGNED TO BE ADDICTIVE. DAN: THIS POSITION ON THE EFFECTS OF SOCIAL MEDIA IS THE BASIS OF A RECENT LAWSUIT BROUGHT BY SEATTLE PUBLIC SCHOOLS. THEY CLAIM THAT COMPANIES BEHIND INSTAGRAM, TIKTOK, AND OTHER PLATFORMS DESIGN THEIR PRODUCTS TO BE ADDICTIVE, EVEN THOUGH THEY KNOW THE CONSEQUENCES OF EXCESSIVE SOCIAL MEDIA USE ON YOUNG BRAINS. >> THE LEGAL CLAIM IS PUBLIC NUISANCE, WHICH WOULD BE THE YOUTH MENTAL HEALTH CRISIS IMPACTING THEIR SCHOOLS. YOU BREAK IT, YOU HAVE AN OBLIGATION TO FIX IT. DAN: DEAN KAWAMOTO IS PART OF THE LEGAL TEAM REPRESENTING THE SEATTLE SCHOOL DISTRICT. THEY ARGUE THAT SOCIAL MEDIA COMPANIES ARE LEGALLY OBLIGATED TO PAY FOR THE DAMAGES TO YOUNG PEOPLE. DEAN: THERE HAS BEEN A TREMENDOUS INCREASE IN THE DEMAND FOR MENTAL HEALTH SERVICES. THE DISTRICT IS DOING WHAT IT CAN, BUT I MEAN, THE SEATTLE PUBLIC SCHOOLS, LIKE SCHOOL SYSTEMS EVERYWHERE, HAVE LIMITED BUDGETS. DAN: HIS DISTRICT HAS MORE THAN 50,000 STUDENTS BUT IS ONLY LEGALLY REQUIRED TO HAVE ONE COUNSELOR PER SCHOOL, REGARDLESS OF THE SIZE. >> I GO TO A SCHOOL WITH 1700 KIDS AND THERE’S ONE MENTAL HEALTH COUNSELOR FOR 1700 KIDS. THAT’S NOT ENOUGH. DAN: 17-YEAR-OLD STELLA RUEBEL IS A JUNIOR AT A SEATTLE PUBLIC SCHOOL. SHE’S STRUGGLED WITH DISORDERED EATING AND HAS BEEN IN AND OUT OF TREATMENT FOR YEARS. STELLA: I WOULD BE FEELING GOOD ABOUT MY BODY AND THEN LOOK ON SOCIAL MEDIA AND SEE A GIRL WITH LIKE A REALLY TINY WAIST OR SOMETHING. I JUST FELT LIKE I HAD TO BECOME THESE PEOPLE THAT I SAW AND THAT REALLY DROVE THE EATING PATTERNS AND EXERCISING PATTERNS THAT I HAD. DAN: HOW MANY MORE KIDS ARE COMING THROUGH THE EMERGENCY ROOM NOW WITH MENTAL HEALTH CRISIS? >> WE’RE DEFINITELY SEEING LIKE IN OUR INPATIENT NUMBERS ARE INCREASING BY OVER 25%. DAN: SO THESE ARE ALL MENTAL HEALTH. >> IT’S ALL MENTAL. DAN: DR. YOLANDA EVANS IS THE HEAD OF ADOLESCENT MEDICINE AT SEATTLE CHILDREN’S HOSPITAL. SOME PEOPLE WILL LOOK AT THIS STORY AND THEY’LL SAY, LOOK, THIS IS ON THE PARENTS. THE PARENTS HAVE TO DO MORE. YOU KNOW, YOU CAN’T JUST BLAME THESE COMPANIES. YOLANDA: BLAMING IT ON PARENTS IS ALSO UNFAIR. NOT EVERY PARENT HAS THE SAME ACCESS TO MONITOR WHAT THEIR KIDS ARE WATCHING ONLINE, AND ESPECIALLY THINKING ABOUT PEOPLE WHO MAYBE ARE WORKING MULTIPLE JOBS. PUTTING ALL OF THE EMPHASIS ON THE INDIVIDUAL IS NOT GOING TO GET US VERY FAR. STELLA: HI. THANKS FOR CALLING TEENLINK. DAN: STELLA VOLUNTEERS WITH TEENLINK, A PEER-TO-PEER HELP LINE WHERE TEENS IN CRISIS CAN TALK TO OTHER TEENS WHO CAN EMPATHIZE WITH THEIR EXPERIENCES. STELLA: THERE’S A LOT OF ONLINE BULLYING. PEOPLE CALL IN ABOUT JUST LIKE WANTING TO HARM THEMSELVES FROM THINGS THAT HAVE HAPPENED ONLINE, AND THEN OTHER THINGS THAT HAVE TO DO WITH BODY IMAGE. DAN: WHEN YOU STARTED TO SEE THAT CONNECTION BETWEEN SOCIAL MEDIA AND EATING HABITS, WHAT WENT THROUGH YOUR MIND? STELLA: ONE THING THAT I DID WAS I DELETED TIKTOK, WHICH TOOK A LONG TIME. IT WAS LIKE ME DELETING IT. AND THEN EVERY DAY I WOULD LIKE RE-DOWNLOAD IT AND THEN DELETE IT AGAIN. I WOULD JUST LIKE KEEP GOING THROUGH THAT CYCLE. NOW I HAVEN'T HAD IT FOR 6 MONTHS AND IT FEELS A LOT BETTER. DAN: HOW DO YOU MODERATE AND MAYBE USE THESE PLATFORMS DIFFERENTLY TODAY THAN YOU MAYBE DID A FEW YEARS AGO? STELLA: I MEAN ONE THING THAT I DO IS I SET A TIME LIMIT. LIKE, YOU CAN SET THE TIME LIMITS ON YOUR PHONE FOR THESE APPS. DAN: WOW. SO, WHAT’S YOUR TIME LIMIT NOW ON INSTAGRAM? STELLA: IT’S 15 MINUTES, WHICH GOES BY REALLY FAST. DAN: 15 MINUTES. THAT’S ALL YOU GET. STELLA: IT FEELS LIKE FIVE MINUTES. DEAN: WHEN YOU’RE MAKING A PRODUCT THAT YOU KNOW KIDS ARE GOING TO USE AND INDEED YOUR OBJECTIVE IS TO MAKE THEM USE IT, I THINK YOU HAVE A RESPONSIBILITY TO MAKE SURE THAT THAT PROGRAM IS SAFE. DAN: IN SEPARATE STATEMENTS, ALL FIVE SOCIAL MEDIA COMPANIES NAMED IN THE LAWSUIT SAID THEY’VE INVESTED HEAVILY IN THE SAFETY AND WELL-BEING OF YOUNG USERS WITH MEASURES LIKE SCREEN TIME LIMITS, PARENTAL SUPERVISION, AND CONTENT BLOCKING. FOR MATTER OF FACT, I’M DAN LIEBERMAN IN SEATTLE. SOLEDAD: LEGAL EXPERTS SAY IN ORDER FOR THE LAWSUIT TO SUCCEED, SEATTLE PUBLIC SCHOOLS MUST PROVE A DIRECT CAUSAL LINK BETWEEN THESE COMPANIES’ ALGORITHMS AND THE YOUTH MENTAL HEALTH CRISI
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Betting on social media as a news destination for the young
If young people are spending so much time on social media, it stands to reason that's a good place to reach them with news.Operators of the News Movement are betting their business on that hunch. The company, which has been operating for more than a year, hopes to succeed despite journalism being littered with years of unsuccessful attempts to entice people in their 20s to become news consumers.The brainchild of former Dow Jones executives, the News Movement is using a staff of reporters with an average age of 25 to make tailored news content for sites like TikTok, Instagram, YouTube and Twitter.“You really have to stay humble and stay open to different trends and ideas,” said Ramin Beheshti, president and a founder of the organization with former Dow Jones CEO Will Lewis. “We've built a newsroom that reflects the audience that we're trying to go after.”Among the newsrooms the company is producing TikTok videos for is The Associated Press. The AP has provided office space for the company and Lewis is vice chairman of its board of directors.Some of the content would startle a news traditionalist.Recognizing his friends appreciated calming videos, one staff member created an “explainer” on the midterm elections for Snapchat that used video of a horse being groomed, pizza being made and flowers growing while an offscreen voice discusses politics.In “Get Ready with Me,” two women prepare for work while talking about some things in the news.There are more typical offerings: video of the earthquake in Turkey, for example, and reports on President Biden's proposals on abortion and social media. Explainer stories take a step back to tell people why something is news.Some stories aren't really news at all, but stem from personal experience. One New York-based journalist who wondered why police didn't immediately jump onto subway tracks to save someone who fell looked into it to find they were working to stop trains.Curious about why stories about odd things done by Florida residents are a staple of news coverage, a staff member made a TikTok video showing that it's partly because police there often release photos and details about incidents faster than other states.There's also relatable content that provides a service, of a sort: asking young people on the street some of the excuses they've used to break a date.“News isn't always what you think it is,” said Jessica Coen, U.S. executive editor, who's had leadership roles at Mashable, Morning Brew and The Cut.The News Movement is not trying to be an aggregator, and cover every headline, Coen said. “We’re trying to cover issues where we can provide context and clarity,” she said.Story formats differ to reflect where they are placed. Most TikTok videos are about a minute, while a meaty YouTube piece about women's safety and how London police react to assault cases ran for nearly 14 minutes.Some 60% of people in Gen Z, or young adults up to their mid-20s, say they get news through social media, according to a study by Oliver Wyman and the News Movement. Other studies show people in Gen Z have a lower opinion of traditional news outlets than their elders.Given this, the News Movement believes that efforts by news organizations to entice young people to their own sites or apps are tough sells.“News shouldn't feel like work,” Beheshti said. “It should be part of your daily consumption.”One person who sampled some of the News Movement's TikTok stories offered a mixed review, saying they often seemed to emphasize flash over substance. They need to “read the room” better, said Gabriel Glynn-Habron, a 21-year-old college student from Asheville, N.C. who is studying journalism.“I do appreciate the effort,” he said. “It's part of what the news media should do more — just show the effort.”Often, those who try to appeal to young people are unsuccessful because they really don't understand who they're trying to reach, said Linda Ellerbee, whose “Nick News” programs for the Nickelodeon network in the 1990s offered a template for success. It's a mistake to think Gen Z is apathetic; the generation led the way in protesting George Floyd's death at the hands of police, she said.“Most attempts to try to deliver news to young people fail because they underestimate the intelligence of their audience,” Ellerbee said. “They talk down to them. They assume that because they're young, they're dumb.”One place where Ellerbee and the News Movement agree is in how many people are frustrated by traditional news because they feel like they're getting only a piece of a story, or dipping in to a movie somewhere in the middle. That argues for more explainers.The company's research found that while young news consumers fact-check information more readily than older peers, they're also more susceptible to believing misinformation.Since news is shaky as a business, the News Movement has made diversification a part of its model from the start. It will work with traditional news organizations and help them build social media teams.The News Movement advises brands on how to reach young consumers and has bought the Recount, which makes video content about American politics for social media and continues to operate as a separate unit.“We can't have one way of making money,” Beheshti said.

If young people are spending so much time on social media, it stands to reason that's a good place to reach them with news.

Operators of the News Movement are betting their business on that hunch. The company, which has been operating for more than a year, hopes to succeed despite journalism being littered with years of unsuccessful attempts to entice people in their 20s to become news consumers.

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The brainchild of former Dow Jones executives, the News Movement is using a staff of reporters with an average age of 25 to make tailored news content for sites like , Instagram, and Twitter.

“You really have to stay humble and stay open to different trends and ideas,” said Ramin Beheshti, president and a founder of the organization with former Dow Jones CEO Will Lewis. “We've built a newsroom that reflects the audience that we're trying to go after.”

Among the newsrooms the company is producing TikTok videos for is The Associated Press. The AP has provided office space for the company and Lewis is vice chairman of its board of directors.

Some of the content would startle a news traditionalist.

Recognizing his friends appreciated calming videos, one staff member created an “explainer” on the midterm elections for Snapchat that used video of a horse being groomed, pizza being made and flowers growing while an offscreen voice discusses politics.

In two women prepare for work while talking about some things in the news.

There are more typical offerings: video of the earthquake in Turkey, for example, and . Explainer stories take a step back to tell people why something is news.

Some stories aren't really news at all, but stem from personal experience. One New York-based journalist who wondered why police didn't immediately jump onto subway tracks to save someone who fell to find they were working to stop trains.

Curious about why stories about odd things done by Florida residents are a staple of news coverage, a staff member showing that it's partly because police there often release photos and details about incidents faster than other states.

There's also relatable content that provides a service, of a sort: asking young people on the street some of the excuses they've used to break a date.

“News isn't always what you think it is,” said Jessica Coen, U.S. executive editor, who's had leadership roles at Mashable, Morning Brew and The Cut.

The News Movement is not trying to be an aggregator, and cover every headline, Coen said. “We’re trying to cover issues where we can provide context and clarity,” she said.

Story formats differ to reflect where they are placed. Most TikTok videos are about a minute, while a meaty YouTube piece about women's safety and how London police react to assault cases ran for nearly 14 minutes.

Some 60% of people in Gen Z, or young adults up to their mid-20s, say they get news through social media, according to a study by Oliver Wyman and the News Movement. Other studies show people in Gen Z have a lower opinion of traditional news outlets than their elders.

Given this, the News Movement believes that efforts by news organizations to entice young people to their own sites or apps are tough sells.

“News shouldn't feel like work,” Beheshti said. “It should be part of your daily consumption.”

One person who sampled some of the News Movement's TikTok stories offered a mixed review, saying they often seemed to emphasize flash over substance. They need to “read the room” better, said Gabriel Glynn-Habron, a 21-year-old college student from Asheville, N.C. who is studying journalism.

“I do appreciate the effort,” he said. “It's part of what the news media should do more — just show the effort.”

Often, those who try to appeal to young people are unsuccessful because they really don't understand who they're trying to reach, said Linda Ellerbee, whose “Nick News” programs for the Nickelodeon network in the 1990s offered a template for success. It's a mistake to think Gen Z is apathetic; the generation led the way in protesting George Floyd's death at the hands of police, she said.

“Most attempts to try to deliver news to young people fail because they underestimate the intelligence of their audience,” Ellerbee said. “They talk down to them. They assume that because they're young, they're dumb.”

One place where Ellerbee and the News Movement agree is in how many people are frustrated by traditional news because they feel like they're getting only a piece of a story, or dipping in to a movie somewhere in the middle. That argues for more explainers.

The company's research found that while young news consumers fact-check information more readily than older peers, they're also more susceptible to believing misinformation.

Since news is shaky as a business, the News Movement has made diversification a part of its model from the start. It will work with traditional news organizations and help them build social media teams.

The News Movement advises brands on how to reach young consumers and has bought the Recount, which makes video content about American politics for social media and continues to operate as a separate unit.

“We can't have one way of making money,” Beheshti said.