vlog

Skip to content
NOWCAST vlog News at 10pm Weeknights
Watch on Demand
Advertisement

Rossen Reports: Why do returns take forever to post on your credit card?

Rossen Reports: Why do returns take forever to post on your credit card?
We've all experienced this. You scan something you buy it. I'm gonna pay for it right there, slip the credit card right in and boom, the charge goes through, grab my receipt and by the way, this happens online every day too. *** regular transaction. You bought it. Great. Ok, I'm standing outside the store. I purchased this less than one minute ago. It's probably like 45 seconds ago and take *** look already there. It is Target $17.12. It is already been posted to my credit card. Now I'm going to go back inside and return it, gonna return this. Just bought it and marrow it. Nothing wrong with it back on the credit card. Thank you so much. Great. Ok, it's been three or four minutes since I returned the item. I'm standing outside the store. Let's come back in here and take *** look and look at that. The charge is still there. Ok? It says pending uh but I don't see *** negative there. I don't see *** hey, you returned it. We're taking it right off. Let me tell you something they don't right. I know it takes forever. See this is what I'm talking about. It takes for they'll charge my card immediately, but when you return it, they don't wanna give you your money back immediately. Why is that? Why does the charge go on so fast? But then I gotta wait for my return. Me and that lady wanna know Rosson reports reached out to the Consumer Financial Protection Bureau for the answer. Here's what happens the moment you swipe your card, The first thing you will notice as *** consumer is that there would be *** pending transaction in your account. At that point, no funds have been exchanged and it'll take 2 to 3 business days for the transaction to settle. So when I, even though I'm seeing it there and it says, you know, $35 or whatever I bought, it hasn't, it's just pending. It hasn't actually been charged to me yet. That's correct. Now, here's what happens behind the scenes. When you, your return, the store has to accept your return first, then process it internally, then get the money back to your credit card company. Under federal law. The store has seven days to do that. Then the card company has another three days to actually post the refund to your account. But why does it take 7 to 10 days to get my money back? Right. It's not like *** guy named Bill is sitting back there through stuff manually. I mean, it's 2024 here. Why do I have to wait so long when you've decided to make *** transaction on *** credit card, you are in effect obtaining *** loan from the credit card company. That means that they are paying the merchant with their own funds as opposed to your money. Got it. So you're saying it's not my money anyway, until I pay my bill. They're the ones waiting for the money back. That's correct. By the way, if you want to dispute *** transaction, the Consumer Financial Protection Bureau says you have 60 days to do that. But ultimately, this is why it's helpful to make most of your everyday purchases with *** credit card. Much more protection, easier to trace. You have more recourse for more information. Be sure to sign up for our Ross Reports newsletter. It's awesome and we have bonus tips there and some deals we just found to save you money. Lots of stuff sent right to your email. Just sign up at Rossom reports.com for the newsletter back to you.
Advertisement
Rossen Reports: Why do returns take forever to post on your credit card?
When you buy something, you see the charge in your account instantly. But why does it take longer — sometimes even two weeks — to get your money back when you make a return?Rossen Reports reached out to the Consumer Financial Protection Bureau to get some answers. They told us that when you swipe your card, it takes about two to three days for that transaction to process. On the back end, it’s a little more complicated.The merchant you bought from must accept the return first, and then get the money to your card issuer. They have seven days to do that. Then, the card issuer posts the statement to your account. They have three days to do that. That’s why returns can sometimes take 7-10 business days to process.The Consumer Financial Protection Bureau also told us that when you've decided to make a transaction on a credit card, you are in effect obtaining a loan from the credit card company. That means they are paying the merchant with their own funds as opposed to your money. You are not charged until it’s time to pay your bill at the end of the month – meaning it’s the credit card company waiting for the money back.If you still experience issues with returns, you can always file a dispute with your credit card company. You have 60 days from the statement issue date to do so. If that does not resolve your issue, you can file a report with the Consumer Financial Protection Bureau.Have a question for Jeff Rossen? He’s answering your consumer questions every Friday in the new segment "Rossen Responds." Email your questions to him at RossenResponds@hearst.com.

When you buy something, you see the charge in your account instantly. But why does it take longer — sometimes even two weeks — to get your money back when you make a return?

Rossen Reports reached out to the Consumer Financial Protection Bureau to get some answers. They told us that when you swipe your card, it takes about two to three days for that transaction to process. On the back end, it’s a little more complicated.

Advertisement

The merchant you bought from must accept the return first, and then get the money to your card issuer. They have seven days to do that. Then, the card issuer posts the statement to your account. They have three days to do that. That’s why returns can sometimes take 7-10 business days to process.

The Consumer Financial Protection Bureau also told us that when you've decided to make a transaction on a credit card, you are in effect obtaining a loan from the credit card company. That means they are paying the merchant with their own funds as opposed to your money. You are not charged until it’s time to pay your bill at the end of the month – meaning it’s the credit card company waiting for the money back.

If you still experience issues with returns, you can always file a dispute with your credit card company. You have 60 days from the statement issue date to do so. If that does not resolve your issue, you can file a report with the Consumer Financial Protection Bureau.

Have a question for Jeff Rossen? He’s answering your consumer questions every Friday in the new segment "Rossen Responds." Email your questions to him at RossenResponds@hearst.com.