NEWS LEADER vlog 8 NEWS AT 9 ON ME-TV."> IOWA STATE CYCLONE FANS ARE CELEBRATING A WIN OVER U-N-I YESTERDAY - BUT SOME SAY I-S-U LOST AT GETTING FANS INSIDE THE STADIUM IN TIME FOR KICKOFF. THIS PICTURE SHOWS THE LONG LINES TO GET INSIDE JACK TRICE STADIUM AROUND KICKOFF. AND NOW - THE ATHLETIC DIRECTOR IS APOLOGIZING FOR THE WAIT. JAIME POLLARD SAID EXPANDED USE OF TURNSTILE SCANNERS - ALONG WITH STAFF FAILURE TO HELP FANS UNDERSTAND THE TECHNOLOGY -
Iowa State apologizes to fans after ticketing system causes confusion, long lines during season opener
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Updated: 9:47 PM CDT Sep 3, 2023
This Saturday marked Iowa State's 2023 season opener, where the Cyclones defeated University of Northern Iowa 30-9. Ahead of the season, a new system to scan tickets was introduced. In an email to ticket holders, it was announced that all game tickets would now be issued digitally to fans. The email also stated that screenshots of barcodes would not be valid. The new system caused some confusion on Saturday, leading to long lines to get into Jack Trice Stadium. Some Iowa State fans posted photos of the lines on social media.Iowa State Athletic Director Jamie Pollard apologized Sunday in a news release, saying, in part,"After successfully piloting 20 turnstile scanners at Gate 2 a year ago, the decision was made to expand their use this season to Gates 1 and 3. Unfortunately, the combination of many fans arriving closer to kickoff, our staff’s inability to help fans understand the technology, and the excessive heat, came together to create a perfect storm of poor customer service."Please accept my apology for the inconveniences we caused for many of you yesterday. We do appreciate your understanding and patience as we work through improvements for this week’s game."You can learn more about Iowa State's mobile ticketing here.Ticket holders are encouraged to load their tickets and parking into their mobile wallets ahead of the games.Iowa State will host the Cy-Hawk Game this upcoming Saturday against Iowa.
AMES, Iowa — This Saturday marked Iowa State's 2023 season opener, where the Cyclones defeated University of Northern Iowa 30-9.
Ahead of the season, a new system to scan tickets was introduced. In an email to ticket holders, it was announced that all game tickets would now be issued digitally to fans. The email also stated that screenshots of barcodes would not be valid.
The new system caused some confusion on Saturday, leading to long lines to get into Jack Trice Stadium.
Some Iowa State fans posted photos of the lines on social media.
Iowa State Athletic Director Jamie Pollard apologized Sunday in a , saying, in part,
"After successfully piloting 20 turnstile scanners at Gate 2 a year ago, the decision was made to expand their use this season to Gates 1 and 3. Unfortunately, the combination of many fans arriving closer to kickoff, our staff’s inability to help fans understand the technology, and the excessive heat, came together to create a perfect storm of poor customer service.
"Please accept my apology for the inconveniences we caused for many of you yesterday. We do appreciate your understanding and patience as we work through improvements for this week’s game."
You can learn more about Iowa State's mobile ticketing .
Ticket holders are encouraged to load their tickets and parking into their mobile wallets ahead of the games.
Iowa State will host the Cy-Hawk Game this upcoming Saturday against Iowa.
